Terms and Conditions

Updates to Terms

We may revise these Terms at our discretion to comply with laws, improve services, or meet business needs. Updates will be posted on the Site, and it’s your responsibility to stay informed. Using the Site after changes implies agreement to the new Terms. If you disagree, you may close your account.

Legal Requirements

You must be 18 or older to use the Site. We may request age verification, and failure to comply may lead to account suspension. Underage gambling voids transactions, forfeits winnings, and may require repayment of withdrawn funds. Online gambling may be illegal in some jurisdictions; you’re responsible for ensuring compliance with local laws. The Site is restricted in countries including the Netherlands, France, USA, and others listed on the Site. Attempting to access from these regions may result in account closure.

Anti-Money Laundering (AML) Compliance

We adhere to AML regulations to prevent illegal activities. Players undergo Know Your Customer (KYC) checks, requiring documents like ID, proof of address, or payment method verification. Non-compliance may lead to account suspension or fund withholding. Suspicious transactions may be reported to authorities, and accounts may be frozen. Deposits must come from legitimate sources in your name, and withdrawals typically use the same method as deposits.

Account Registration

To use the Site, register with accurate details (email, name, birth date, phone number, and password). False information may lead to account restrictions. Only one account per person, device, or IP is allowed. Duplicate accounts may be closed, with winnings voided. Contact support at customercare@slotscharm.uk.com for registration issues.

Deposits and Withdrawals

Funds deposited must be from legitimate sources in your name. The Site doesn’t accept third-party or cash payments. Withdrawals require verification and typically use the deposit method. A minimum wager of three times the deposit is required for certain games to avoid a 20% withdrawal fee. Monthly withdrawal limits are USD 40,000, with daily and weekly caps varying by player status. Processing takes up to 36 hours, with additional checks possible.

Gameplay Rules

Ensure transaction accuracy before confirming bets. Only one browser tab may be active during play. Bets are finalized upon Company confirmation, and cancellations require contacting support. The Site operates on UTC+3:00 for promotions.

Prohibited Activities

Fraud, collusion, or using illegal funds violates these Terms. Such actions may lead to account suspension, winnings forfeiture, and reporting to authorities. Offensive behavior, hacking, or overloading the Site is prohibited and may result in account termination.

Account Suspension and Termination

We may suspend or terminate accounts for violations or legal compliance, with or without notice. You may request closure via support, subject to resolving active bets or bonuses. Funds may be returned after verification, minus fees.

Site Modifications and Errors

We may update the Site to enhance functionality or comply with regulations. Technical glitches are addressed promptly, but we’re not liable for issues caused by your equipment. Errors in payments or bets may lead to transaction cancellations or repayment of misused funds.

Liability Limitations

You use the Site at your own risk. We’re not liable for losses, data breaches, or damages from external links. You agree to indemnify us for costs arising from your breach of Terms or unauthorized use.

Intellectual Property

Site content is protected by copyright. Personal, non-commercial use is permitted, but reproduction or unauthorized use is prohibited.

Personal Data and Cookies

We process personal data per our Privacy Policy and use cookies to enhance Site functionality. You may manage cookies, but disabling them may limit access.

Complaints and Disputes

Contact support for issues before escalating. Server records are final in disputes. Game outcomes rely on a random number generator, and server data prevails in balance disputes.

Force Majeure

We’re not liable for delays due to uncontrollable events like natural disasters or cyberattacks. We’ll work to resolve issues quickly.

Bonus and Cashback

Bonuses require activation and wagering per specific terms. Only one bonus can be active, and misuse (e.g., low-risk betting) may lead to restrictions. Cashback is calculated weekly based on deposits, withdrawals, and balance, credited as real money if claimed within three days.